If you need help with MTL Exits, contact us at support@mtlexits.ca.
Use the support address above for account help, bug reports, product questions, and store-related issues.
When you contact support, include a short description of the issue, the device or browser you are using, and any screenshots or steps that help reproduce the problem.
The questions below are specific to the product you accessed.
Open Send Feedback from the app and describe the route, station, street exit, and incorrect guidance. The app can include the selected route context with your report.
Confirm that notification permission is enabled for MTL Exits. Device power settings and operating-system restrictions can also affect delivery of local alerts.
Yes. Location is optional and only supports nearby-station suggestions. All stations can still be selected manually.
The feedback message and optional departure and destination context are sent to the MTL Exits support service. Precise device coordinates are not included by the inspected feedback flow.